Carter Subaru Ballard Customer Reviews

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5201 Leary Ave NW Seattle WA 98017
230 Reviews

What People are Saying About Us

  • Sat Jan 14 2017
    No Comment
  • Wed Jan 11 2017
    Made an Appointment December 14th 2016 for my 14 BRZ limited. Needed an oil change and to have them look at my heated passenger side mirror because it simply wasn't heating. The driver worked fine. However when I came in for my appointment the service rep asked if my mirrors had the little symbol on them to indicate they were heated. I responded with "I... I don't think so, i'm not sure" so he proceeded to go out and look at my mirrors, only to come back and say "you do not have heated side mirrors" While being blown away at this because I'v done extensive research with the BRZ and got the limited model because it came STANDARD with heated seat, dual climate control, push button start AND heated side mirrors.. I merely insisted that I do have heated side mirrors and that it comes standard with the limited model. While he was very insistent that i do not have them and even got another service rep to look at his computer to have them both say I do not have heated side mirrors. Well I argued and insisted over and over again that i do but during that moment i had received a text from my job asking me to come in asap due to boiler leaking so i just agreed to the oil change as I didn't want to stand around forever discussing who knows more about the car and what it's supposed to have. So during my wait for the oil change, I was just infuriated about the whole thing and decided that I was going to get every piece of information about the Limited model to somehow convince this sales rep that I do have the heated side mirrors and that it came standard with the limited model. Well the website just lists 2016 and 2017 models at that point and figured he wasn't going to be happy with that. So i decided to call Subaru America and get it on record saying that "the 2014 Subaru BRZ Limited comes standard with heated side mirrors" which i did and when i returned to pick up my vehicle, I simply asked to talk to the sales rep that i spoke to when i dropped it off, I explained to him that i called Subaru America and it's on record stating that my 14 Limited model comes standard with it and that I do in-fact have heated side mirrors.... only to have him get defensive about it and have him pull me over to his side of the computer to show me what he sees on the screen which just shows the addons to the car but doesn't show what comes standard on the car like the heated seats and dual climate control and etc. Instead of taking the responsibly of that just possibly he doesn't know every thing about the cars that come in to that dealership he then tried to say "it must be aftermarket" ...... like dude, seriously? how about you do what i just did and ask Subaru America.... wait, i just did it for you, yet you're insisting that i'm still wrong somehow........ no man, it comes standard with it which is the first sentence that i said to you. I know a lot of people are just dumb, but if i was him and the moment that customer said "Uhm. The driver side heats up beautiful and pretty fast" i would have considered the possibility that i'm probably wrong. Whatever. So today, 1/10/17 I had an appointment for my heated side mirror because i better get that fixed before the warranty expires in feb, next month. The guy took my keys and didn't say anything about me not having heated side mirrors. I imagine it's because it's notated in my file. That process went great. They fixed it within 3 hours and i'm back to pick up my keys and see the inspection report... only to have the nice service lady say and point out that I'm due for an oil change and that my oil is low....... I just got an oil change from them 28 days prior..... if i'm low, they didn't put oil in my car. No the sticker on my windshield shows due (4-14-2017) so the sticker is right. I decided at that moment that i was never ever going to come back here again. Oh and btw, i'm not low on my oil. I'm an inch 1/2 above the max fill dot after resting 10 mins and i'm leveled out. pretty high? maybe not dangerously but getting there. i'm still checking it.
  • Mon Jan 9 2017
    No Comment
  • Sat Jan 7 2017
    No Comment
  • Sun Jan 1 2017
    Thank you Ted Reich great job with selling me my new OB 3.6
  • Sat Dec 31 2016
    Thank You Carter Subaru Ballard, especially Tammy, you saved our Christmas Holiday in Seattle! You got us a loaner car and squeezed our car in for an emergency repair even though you were booked solid for the next 3 weeks with appointments. Our 2010 Forester is now running better than ever. You got our Subaru back on the road in less than 48 hours. Your Customer Service is totally pro and you went above and beyond to save our Holiday. Thank You! Jonathan + Becky, Vancouver, Canada
  • Sun Dec 25 2016
    Great service and quick. Had to take my girl friends car in.
  • Wed Dec 21 2016
    The cold weather lately caused a fuel leak in my WRX engine bay, firgured out it was a recall problem. I called, they confirmed the recall was real, and I scheduled an appointment. I made SURE it was under recall by asking several times and they said "yep, it's totally covered". Took the day off work and came down. They said the recall expired when I got there and said they wouldn't touch my car for anything under $400 plus shipping for the parts from Portland. I left, never coming back. Lost a day of work because they didn't know what they were doing.
  • Wed Dec 21 2016
    No Comment
  • Sat Dec 10 2016
    Service center was fast and helpful.
43 Reviews

What People are Saying About Us on Local Reviews

  • Candace
    Sat Jun 25 2016
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  • Rebecca
    Tue Jun 14 2016
    Jeff Rodriguez at Cater Subaru in Ballard was very helpful and made the experience of buying a new car a fun one. I was afraid of feeling pressured to buy and did not feel that way at all while working with him. He also took the time to explain the features of the car, which I found very helpful.
  • Bruce
    Wed Apr 13 2016
    I have bought 3 cars from Ballard Carter Subaru over the last 10 years, and each was a good experience. I had a bad transmission in one car under warrantee, which was fixed and later replaced. Our salesman each time has been Victor Nebre, who wasn't pushy, gave us a good deal which was fair, made sure we were satisfied and continued with good service even after the sale. Not sure what more you can ask for really from a car dealer. Thanks VIctor!
  • Elliott
    Wed Mar 23 2016
    Really enjoyed working with Victor in Ballard. He gave us a wonderful test drive and let the car speak for itself. Additionally we were able to move relatively quickly when we decided to pull the trigger. Great no pressure service, and I had a great time.
  • Spencer Lane
    Mon Mar 21 2016
    Tony and Sarah in the internet sales team are both amazing. I inquired about a car online, and received an email within 15 minutes from Tony. The car I wanted wasn't available immediately, so they worked with me and the repair schedule to make sure I was the first person to view and test drive the car. They were very helpful and answered all of the questions I had. They were even able to get me a second set of keys/remote and a set of all weather floor mats. Definitely a great experience!
  • John
    Thu Mar 3 2016
    This is the second Subaru I've bought through Carter Subaru Ballard, and the second I've bought through Victor Nebre. He and everyone at Carter have been responsive and able to answer all questions I ask. I will continue to be a repeat customer and send everyone I know to Carter and Victor. Thank you Carter!
  • Deirdre
    Wed Feb 3 2016
    experience was totally satisfying. They found me the car I wanted, and it turned out to be even better than I'd expected.
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32 Reviews

What People are Saying About Us on Facebook

  • Candy Johns
    Sun Jan 1 2017
    Thank you Ted Reich great job with selling me my new OB 3.6
  • Jonathan Breakspear
    Sat Dec 31 2016
    Thank You Carter Subaru Ballard, especially Tammy, you saved our Christmas Holiday in Seattle! You got us a loaner car and squeezed our car in for an emergency repair even though you were booked solid for the next 3 weeks with appointments. Our 2010 Forester is now running better than ever. You got our Subaru back on the road in less than 48 hours. Your Customer Service is totally pro and you went above and beyond to save our Holiday. Thank You! Jonathan + Becky, Vancouver, Canada
  • Jason Allen Stucky
    Sat Nov 12 2016
    Bought a new Subaru Outback here from Victor Nebre. Very easy salesman to deal with. I really liked his approach and honesty. If you're thinking of buying a Subaru I would recommend buying from Victor.
  • Jameson Dill
    Mon Sep 19 2016
    Poor customer service, over-priced, and questionable billing practices. I would not recommend having your car serviced here ever. I had forgotten why I never take my car to dealerships, but fortunately Carter Subaru Ballard did a great job of reminding me. I took my car in to have the air bags replaced (for free since it was a recall) and asked for them to also change my oil while it was there. A few hours after dropping my car off I receive a call from them stating that it will cost me $1300 to get my car in tip-top shape again. I just had it serviced at another trust-worthy shop a couple months ago and they saw no major repairs that needed to be done... So of course, I turn down the repairs and tell them to just do the oil change and replace a couple of bulbs that had gone out. I was then given a quote of ~$180 for all of the work. This seemed like a lot to me for a $50 oil change and a few light bulbs, but I did not have time to run to autozone to get the bulbs myself, so I told them to go ahead with the work. They tell me the car will be done in 1-2 days. 4 days later, I still have not heard a single word from them. When I called Carter, they said the car had been done for a while (they weren't sure for exactly how long), but apparently my tech consultant just forgot to let me know! Obviously, I was slightly aggravated about not having my car for 2 days and now having to pay $35 for a Lyft to get over to Ballard, but the representative on the phone told me that they would discount my bill by the amount I spent on a Lyft. Once I finally arrive in Ballard I am told that I owe $208, which is $30 higher than the quote they gave me and this is with the $35 Lyft discount included! So the actual cost of the oil change and light bulb replacements was ~$70 higher than I was quoted for! I am extremely disappointed in my experience with Carter and I would recommend any other Subaru owners to take their vehicles elsewhere.
  • Stacey Sorgen
    Tue Aug 30 2016
    No Comment
  • Cherlyn Rackliff Williams
    Sun Aug 7 2016
    I had the best experience here today, Bill Koch was great!
  • Fely Woods
    Tue Dec 1 2015
    Loved the attention to family like the play area and snacks for our children & the coffee for parents so we could focus on negotiations and paperwork Great service, the staff all went above and beyond...
  • Drew Nelson
    Fri Oct 30 2015
    Had the right car at the right price. The sales staff was excellent to work with, and the facilities were perfect for kids that have to wait.
  • Matt Olenik
    Mon Oct 26 2015
    No Comment
  • Anonymous
    Mon Oct 26 2015
    No Comment
155 Reviews

What People are Saying About Us on Google Places

  • Alex Deem
    Sat Jan 14 2017
    No Comment
  • Davey Ven
    Wed Jan 11 2017
    Made an Appointment December 14th 2016 for my 14 BRZ limited. Needed an oil change and to have them look at my heated passenger side mirror because it simply wasn't heating. The driver worked fine. However when I came in for my appointment the service rep asked if my mirrors had the little symbol on them to indicate they were heated. I responded with "I... I don't think so, i'm not sure" so he proceeded to go out and look at my mirrors, only to come back and say "you do not have heated side mirrors" While being blown away at this because I'v done extensive research with the BRZ and got the limited model because it came STANDARD with heated seat, dual climate control, push button start AND heated side mirrors.. I merely insisted that I do have heated side mirrors and that it comes standard with the limited model. While he was very insistent that i do not have them and even got another service rep to look at his computer to have them both say I do not have heated side mirrors. Well I argued and insisted over and over again that i do but during that moment i had received a text from my job asking me to come in asap due to boiler leaking so i just agreed to the oil change as I didn't want to stand around forever discussing who knows more about the car and what it's supposed to have. So during my wait for the oil change, I was just infuriated about the whole thing and decided that I was going to get every piece of information about the Limited model to somehow convince this sales rep that I do have the heated side mirrors and that it came standard with the limited model. Well the website just lists 2016 and 2017 models at that point and figured he wasn't going to be happy with that. So i decided to call Subaru America and get it on record saying that "the 2014 Subaru BRZ Limited comes standard with heated side mirrors" which i did and when i returned to pick up my vehicle, I simply asked to talk to the sales rep that i spoke to when i dropped it off, I explained to him that i called Subaru America and it's on record stating that my 14 Limited model comes standard with it and that I do in-fact have heated side mirrors.... only to have him get defensive about it and have him pull me over to his side of the computer to show me what he sees on the screen which just shows the addons to the car but doesn't show what comes standard on the car like the heated seats and dual climate control and etc. Instead of taking the responsibly of that just possibly he doesn't know every thing about the cars that come in to that dealership he then tried to say "it must be aftermarket" ...... like dude, seriously? how about you do what i just did and ask Subaru America.... wait, i just did it for you, yet you're insisting that i'm still wrong somehow........ no man, it comes standard with it which is the first sentence that i said to you. I know a lot of people are just dumb, but if i was him and the moment that customer said "Uhm. The driver side heats up beautiful and pretty fast" i would have considered the possibility that i'm probably wrong. Whatever. So today, 1/10/17 I had an appointment for my heated side mirror because i better get that fixed before the warranty expires in feb, next month. The guy took my keys and didn't say anything about me not having heated side mirrors. I imagine it's because it's notated in my file. That process went great. They fixed it within 3 hours and i'm back to pick up my keys and see the inspection report... only to have the nice service lady say and point out that I'm due for an oil change and that my oil is low....... I just got an oil change from them 28 days prior..... if i'm low, they didn't put oil in my car. No the sticker on my windshield shows due (4-14-2017) so the sticker is right. I decided at that moment that i was never ever going to come back here again. Oh and btw, i'm not low on my oil. I'm an inch 1/2 above the max fill dot after resting 10 mins and i'm leveled out. pretty high? maybe not dangerously but getting there. i'm still checking it.
  • Andrey Ulanov
    Mon Jan 9 2017
    No Comment
  • Trayton Otto
    Sat Jan 7 2017
    No Comment
  • Bernard Macias
    Sun Dec 25 2016
    Great service and quick. Had to take my girl friends car in.
  • Daniel Parrish
    Wed Dec 21 2016
    The cold weather lately caused a fuel leak in my WRX engine bay, firgured out it was a recall problem. I called, they confirmed the recall was real, and I scheduled an appointment. I made SURE it was under recall by asking several times and they said "yep, it's totally covered". Took the day off work and came down. They said the recall expired when I got there and said they wouldn't touch my car for anything under $400 plus shipping for the parts from Portland. I left, never coming back. Lost a day of work because they didn't know what they were doing.
  • Ethan O'Connor
    Wed Dec 21 2016
    No Comment
  • Emily Strom
    Sat Dec 10 2016
    Service center was fast and helpful.
  • Keisha Childers
    Tue Nov 29 2016
    No Comment
  • Michael Hampton
    Mon Nov 28 2016
    The sales selection is not as large as Carter of shoreline but the service is quick and more convenient if you plan on hanging around the area and window shopping or getting a bite too eat.