Carter Subaru Ballard Customer Reviews

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5201 Leary Ave NW Seattle WA 98017
207 Reviews

What People are Saying About Us

  • Fri Dec 2 2016
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  • Thu Dec 1 2016
    Hi my name is Britney and I just wanted to drop you a quick message here instead of calling you. I discovered your Carter Subaru Ballard Customer Reviews website and noticed you could have a lot more visitors. I have found that the key to running a successful website is making sure the visitors you are getting are interested in your website topic. There is a company that you can get keyword targeted visitors from and they let you try their service for free for 7 days. I managed to get over 300 targeted visitors to day to my website. http://qgo.be/la8IR
  • Wed Oct 26 2016
    Don't buy a subaru. I made the mistake of buying a 2011 outback. Months ago I received a notice that the front airbag can explode due to a defect and a replacement would be needed. 4 months later, there is still no date set for when a replacement will be available, and there have been even more recall issues. Subaru's are trash. Don't buy one.
  • Tue Oct 18 2016
    Had a great experience buying a new Subaru. Definitely contact the internet sales team for excellent service and respect.
  • Sat Oct 15 2016
    Lynette at Carter Subaru is AMAZING! She went above and beyond for me. After going to several car lots I was frustrated and overwhelmed to say the least. I walked in after work just to see if the company would work with me and my car buying situation, which after being blown off a few times, I didn't think would happen. However, Lynette was calm cool and understanding. It was a no pressure sale, it took more then a week to finalize because of my personal situation, she was there the whole time, even on her days off and through a family emergency. She was able to get me into a really great car, with an affordable payment and interest rate. I would recommend not only Carter Subaru but Lynette personally! Thank you so much!!
  • Tue Oct 4 2016
    Best cat dealership
  • Mon Sep 19 2016
    Poor customer service, over-priced, and questionable billing practices. I would not recommend having your car serviced here ever. I had forgotten why I never take my car to dealerships, but fortunately Carter Subaru Ballard did a great job of reminding me. I took my car in to have the air bags replaced (for free since it was a recall) and asked for them to also change my oil while it was there. A few hours after dropping my car off I receive a call from them stating that it will cost me $1300 to get my car in tip-top shape again. I just had it serviced at another trust-worthy shop a couple months ago and they saw no major repairs that needed to be done... So of course, I turn down the repairs and tell them to just do the oil change and replace a couple of bulbs that had gone out. I was then given a quote of ~$180 for all of the work. This seemed like a lot to me for a $50 oil change and a few light bulbs, but I did not have time to run to autozone to get the bulbs myself, so I told them to go ahead with the work. They tell me the car will be done in 1-2 days. 4 days later, I still have not heard a single word from them. When I called Carter, they said the car had been done for a while (they weren't sure for exactly how long), but apparently my tech consultant just forgot to let me know! Obviously, I was slightly aggravated about not having my car for 2 days and now having to pay $35 for a Lyft to get over to Ballard, but the representative on the phone told me that they would discount my bill by the amount I spent on a Lyft. Once I finally arrive in Ballard I am told that I owe $208, which is $30 higher than the quote they gave me and this is with the $35 Lyft discount included! So the actual cost of the oil change and light bulb replacements was ~$70 higher than I was quoted for! I am extremely disappointed in my experience with Carter and I would recommend any other Subaru owners to take their vehicles elsewhere.
  • Mon Sep 19 2016
    Poor customer service, over-priced, and questionable billing practices. I would not recommend having your car serviced here ever. I had forgotten why I never take my car to dealerships, but fortunately Carter Subaru Ballard did a great job of reminding me. I took my car in to have the air bags replaced (for free since it was a recall) and asked for them to also change my oil while it was there. A few hours after dropping my car off I receive a call from them stating that it will cost me $1300 to get my car in tip-top shape again. I just had it serviced at another trust-worthy shop a couple months ago and they saw no major repairs that needed to be done... So of course, I turn down the repairs and tell them to just do the oil change and replace a couple of bulbs that had gone out. I was then given a quote of ~$180 for all of the work. This seemed like a lot to me for a $50 oil change and a few light bulbs, but I did not have time to run to autozone to get the bulbs myself, so I told them to go ahead with the work. They tell me the car will be done in 1-2 days. 4 days later, I still have not heard a single word from them. When I called Carter, they said the car had been done for a while (they weren't sure for exactly how long), but apparently my tech consultant just forgot to let me know! Obviously, I was slightly aggravated about not having my car for 2 days and now having to pay $35 for a Lyft to get over to Ballard, but the representative on the phone told me that they would discount my bill by the amount I spent on a Lyft. Once I finally arrive in Ballard I am told that I owe $208, which is $30 higher than the quote they gave me and this is with the $35 Lyft discount included! So the actual cost of the oil change and light bulb replacements was ~$70 higher than I was quoted for! I am extremely disappointed in my experience with Carter and I would recommend any other Subaru owners to take their vehicles elsewhere.
  • Sat Sep 3 2016
    No Comment
  • Tue Aug 30 2016
    Friendly help, prompt service
45 Reviews

What People are Saying About Us on Local Reviews

  • BusinessLoansFunded
    Fri Dec 2 2016
    Hi, letting you know that http://BusinessLoansFunded.com can find your business a loan for $2,000 - $350K Without personal credit-checks, traditional personal guarantees, or collateral. Find Out how much you qualify for here: http://BusinessLoansFunded.com/i.php?id=e51 Minimum requirements include your company being established for at least a year and with current gross revenue of at least 120K. Eligibility and funding can be completed in as fast as 48hrs with No Credit Checks placed. Terms are personalized for each business so I suggest applying to find out exactly how much you can get on various terms. This free service from a qualified lender does not require any personal information since the loan is based on annual revenue of your business. These funds are Non-Restrictive, allowing you to spend the full amount in any way you require including business debt consolidation, hiring, marketing, or Absolutely Any Other expense. If you need fast, credit-free funding take a look at these programs now. Click Here: http://BusinessLoansFunded.com/i.php?id=e51 Have a great day, The Business Loans Funded Team unsubscribe/remove - http://businessloansfunded.com/r.php?url=cartersubaruballardreviews.com&id=e51
  • Britney
    Thu Dec 1 2016
    Hi my name is Britney and I just wanted to drop you a quick message here instead of calling you. I discovered your Carter Subaru Ballard Customer Reviews website and noticed you could have a lot more visitors. I have found that the key to running a successful website is making sure the visitors you are getting are interested in your website topic. There is a company that you can get keyword targeted visitors from and they let you try their service for free for 7 days. I managed to get over 300 targeted visitors to day to my website. http://qgo.be/la8IR
  • Candace
    Sat Jun 25 2016
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  • Rebecca
    Tue Jun 14 2016
    Jeff Rodriguez at Cater Subaru in Ballard was very helpful and made the experience of buying a new car a fun one. I was afraid of feeling pressured to buy and did not feel that way at all while working with him. He also took the time to explain the features of the car, which I found very helpful.
  • Bruce
    Wed Apr 13 2016
    I have bought 3 cars from Ballard Carter Subaru over the last 10 years, and each was a good experience. I had a bad transmission in one car under warrantee, which was fixed and later replaced. Our salesman each time has been Victor Nebre, who wasn't pushy, gave us a good deal which was fair, made sure we were satisfied and continued with good service even after the sale. Not sure what more you can ask for really from a car dealer. Thanks VIctor!
  • Elliott
    Wed Mar 23 2016
    Really enjoyed working with Victor in Ballard. He gave us a wonderful test drive and let the car speak for itself. Additionally we were able to move relatively quickly when we decided to pull the trigger. Great no pressure service, and I had a great time.
  • Spencer Lane
    Mon Mar 21 2016
    Tony and Sarah in the internet sales team are both amazing. I inquired about a car online, and received an email within 15 minutes from Tony. The car I wanted wasn't available immediately, so they worked with me and the repair schedule to make sure I was the first person to view and test drive the car. They were very helpful and answered all of the questions I had. They were even able to get me a second set of keys/remote and a set of all weather floor mats. Definitely a great experience!
  • John
    Thu Mar 3 2016
    This is the second Subaru I've bought through Carter Subaru Ballard, and the second I've bought through Victor Nebre. He and everyone at Carter have been responsive and able to answer all questions I ask. I will continue to be a repeat customer and send everyone I know to Carter and Victor. Thank you Carter!
  • Deirdre
    Wed Feb 3 2016
    experience was totally satisfying. They found me the car I wanted, and it turned out to be even better than I'd expected.
  • Ouida
    Tue Jan 19 2016
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29 Reviews

What People are Saying About Us on Facebook

  • Jameson Dill
    Mon Sep 19 2016
    Poor customer service, over-priced, and questionable billing practices. I would not recommend having your car serviced here ever. I had forgotten why I never take my car to dealerships, but fortunately Carter Subaru Ballard did a great job of reminding me. I took my car in to have the air bags replaced (for free since it was a recall) and asked for them to also change my oil while it was there. A few hours after dropping my car off I receive a call from them stating that it will cost me $1300 to get my car in tip-top shape again. I just had it serviced at another trust-worthy shop a couple months ago and they saw no major repairs that needed to be done... So of course, I turn down the repairs and tell them to just do the oil change and replace a couple of bulbs that had gone out. I was then given a quote of ~$180 for all of the work. This seemed like a lot to me for a $50 oil change and a few light bulbs, but I did not have time to run to autozone to get the bulbs myself, so I told them to go ahead with the work. They tell me the car will be done in 1-2 days. 4 days later, I still have not heard a single word from them. When I called Carter, they said the car had been done for a while (they weren't sure for exactly how long), but apparently my tech consultant just forgot to let me know! Obviously, I was slightly aggravated about not having my car for 2 days and now having to pay $35 for a Lyft to get over to Ballard, but the representative on the phone told me that they would discount my bill by the amount I spent on a Lyft. Once I finally arrive in Ballard I am told that I owe $208, which is $30 higher than the quote they gave me and this is with the $35 Lyft discount included! So the actual cost of the oil change and light bulb replacements was ~$70 higher than I was quoted for! I am extremely disappointed in my experience with Carter and I would recommend any other Subaru owners to take their vehicles elsewhere.
  • Stacey Sorgen
    Tue Aug 30 2016
    No Comment
  • Cherlyn Rackliff Williams
    Sun Aug 7 2016
    I had the best experience here today, Bill Koch was great!
  • Fely Woods
    Tue Dec 1 2015
    Loved the attention to family like the play area and snacks for our children & the coffee for parents so we could focus on negotiations and paperwork Great service, the staff all went above and beyond...
  • Drew Nelson
    Fri Oct 30 2015
    Had the right car at the right price. The sales staff was excellent to work with, and the facilities were perfect for kids that have to wait.
  • Matt Olenik
    Mon Oct 26 2015
    No Comment
  • Anonymous
    Mon Oct 26 2015
    No Comment
  • Martin Genev
    Thu Jul 23 2015
    BEWARE! These people are scammers. I was offered a price which I was told I can get if I pay that day cash which I did and now 2 months later they are emailing and calling and demanding 2000 dollars more and threatening to send us to collection if we don't pay even though we paid the amount the contract says. This is a classic bait and switch scam and I've filed a complaint with the attorney general and looking for a lawyer.
  • Kate Flack
    Wed Jul 15 2015
    If you want a Subaru, an honest deal and an easy conversation, see Bill Stutzman ... just did my 3rd deal with him, as pleasant as always.
  • Anonymous
    Wed Jul 15 2015
    If you want a Subaru, an honest deal and an easy conversation, see Bill Stutzman ... just did my 3rd deal with him, as pleasant as always.
133 Reviews

What People are Saying About Us on Google Places

  • Nick Eve
    Wed Oct 26 2016
    Don't buy a subaru. I made the mistake of buying a 2011 outback. Months ago I received a notice that the front airbag can explode due to a defect and a replacement would be needed. 4 months later, there is still no date set for when a replacement will be available, and there have been even more recall issues. Subaru's are trash. Don't buy one.
  • Jason Zhou
    Tue Oct 18 2016
    Had a great experience buying a new Subaru. Definitely contact the internet sales team for excellent service and respect.
  • Amber Sutherland
    Sat Oct 15 2016
    Lynette at Carter Subaru is AMAZING! She went above and beyond for me. After going to several car lots I was frustrated and overwhelmed to say the least. I walked in after work just to see if the company would work with me and my car buying situation, which after being blown off a few times, I didn't think would happen. However, Lynette was calm cool and understanding. It was a no pressure sale, it took more then a week to finalize because of my personal situation, she was there the whole time, even on her days off and through a family emergency. She was able to get me into a really great car, with an affordable payment and interest rate. I would recommend not only Carter Subaru but Lynette personally! Thank you so much!!
  • philip nestor III
    Tue Oct 4 2016
    Best cat dealership
  • Jameson Dill
    Mon Sep 19 2016
    Poor customer service, over-priced, and questionable billing practices. I would not recommend having your car serviced here ever. I had forgotten why I never take my car to dealerships, but fortunately Carter Subaru Ballard did a great job of reminding me. I took my car in to have the air bags replaced (for free since it was a recall) and asked for them to also change my oil while it was there. A few hours after dropping my car off I receive a call from them stating that it will cost me $1300 to get my car in tip-top shape again. I just had it serviced at another trust-worthy shop a couple months ago and they saw no major repairs that needed to be done... So of course, I turn down the repairs and tell them to just do the oil change and replace a couple of bulbs that had gone out. I was then given a quote of ~$180 for all of the work. This seemed like a lot to me for a $50 oil change and a few light bulbs, but I did not have time to run to autozone to get the bulbs myself, so I told them to go ahead with the work. They tell me the car will be done in 1-2 days. 4 days later, I still have not heard a single word from them. When I called Carter, they said the car had been done for a while (they weren't sure for exactly how long), but apparently my tech consultant just forgot to let me know! Obviously, I was slightly aggravated about not having my car for 2 days and now having to pay $35 for a Lyft to get over to Ballard, but the representative on the phone told me that they would discount my bill by the amount I spent on a Lyft. Once I finally arrive in Ballard I am told that I owe $208, which is $30 higher than the quote they gave me and this is with the $35 Lyft discount included! So the actual cost of the oil change and light bulb replacements was ~$70 higher than I was quoted for! I am extremely disappointed in my experience with Carter and I would recommend any other Subaru owners to take their vehicles elsewhere.
  • Richard Sutton
    Sat Sep 3 2016
    No Comment
  • Charles Bloch
    Tue Aug 30 2016
    Friendly help, prompt service
  • Ryan Kirshman
    Tue Aug 23 2016
    My prior vehicle sold and was picked up 2 days earlier than expected leaving me carless. Furthermore when I went back to the local dealer the car I wanted was gone! I looked at stock all over the Puget sound area and only Carter had stock of the dark grey non-sunroof model Impreza sport I wanted. Despite them having the only ones, we negotiated what I felt was a good deal over the phone/email. They got the financing approved and all ready to sign. I took a 2 hour greyhound ride to Seattle after work and caught a cab to Carter which they reimbursed me for since they couldn't pick me up. I'm really picky and don't like to see dust, sticky lines from the protective wrap the cars ship with, dirt or whatever in the footwells, as I am buying a NEW car. I arrived fairly late to find my car impeccably clean, prepped, and ready to go. I couldn't find my insurance card and the salesman bent over backwards to get ahold of my provider and get a copy faxed over so we could complete the sale. Numbers on the documents were as agreed upon no games or extra $$$ snuck in there anywhere when I went to sign the papers. I have 21K miles on the car now a year later and it's been flawless.
  • Lu Liu
    Mon Aug 22 2016
    Just picked up my new car from Bill Koch in Ballard. Very excellent experience. Bill is very professional and patient. He introduced every detail things I need to acknowledge about the vehicle, and also help me negotiate with the auto insurance company to enable me drive my car back home in the same day. Good service.
  • Ryan Swanson
    Wed Aug 17 2016
    Have to say we had a poor experience with the Carter Subaru Ballard service department today. A 1 hour appointment for oil change/tire rotation turned into 3 hours. Short version, the VIN number was noted incorrectly into their system (this was our first service visit for our 2016 Subaru Legacy) and it took much longer than needed for it to be corrected. Note, we did not purchase the car at Carter Subaru Ballard. To their credit, the work was completed and they did apologize. However the apology mainly took the form of "mistakes sometimes happen." Usually I agree with this statement and am understanding that everyone has a bad day on occasion. However, we had very similar experiences, consistently, with the Carter Volkswagen service department with our previous car (Passat). After checking with folks that recommended a Subaru to us when purchasing...we learned that those same folks tend to choose other dealerships/shops in the area over Ballard. Yup, I should have done that due diligence first. Really hoped the two departments were different and that the closest provider to our house would provide solid service. Unfortunately that doesn't seem to be the case. Last note, after a couple years of accepting Carter Volkswagen's explanations for their shortcomings we found a great repair shop (German cars) in Kenmore. A long way from home but they did great work on our Passat, at a better price, and always delivered what they said they would, for over 5 years. Looks like I now need to find a good Subaru repair shop now.